robert, Author at Computer Repair Shop Software – CRM & Invoice System

Feature Friday: Two Factor Authentication

robert — Fri, 29 Jul 2016 19:05:00 +0000

With all of the potential online security threats, it is more important than ever to take precautions and protect the data that your customers trust you to secure. This is why we have implemented the two-factor authentication feature. It is a simple but impactful way to secure your data using additional verifications that ensure you are the only one getting access to your account.

Simply, the system will ask for a code every 30 days, in addition to your login and password. You will have access to offline recovery codes that will be required to access your account. Take advantage of this feature and get setup today. More details and setup instructions in our Knowledge Base: Two Factor Authentication

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Beta Testers: User Interface Update Release

robert — Sat, 25 Jun 2016 20:24:00 +0000

UPDATE: This will be live for all users the weekend of July 9, 2016.

Hey Beta testers! We have some pretty exciting changes launching to everyone in the next few days which we’re releasing to you first.

We plan to enable it for beta testers about 12 hours from now – click here to see the estimated time in your local timezone

We are continually looking for ways to simplify and optimize RepairShopr. In combination with feedback from you and others in the community, we’ve begun updating our layouts, buttons, and tabs to make RepairShopr even better.

This is where you come in! Please let us know what you think. We want to continue to make RepairShopr the best application for our users and we can’t do that without you.

Thanks for growing with us! Look forward to your feedback — you can write us at help@repairshopr.com. An overview of the changes is below.

Main Tab List Pages

Generally we’ve worked at consolidating buttons into main actions, modules, etc. We’ve looked at utilization and balanced that with easy of use and simplicity. Main page actions are now consistently green and on the left as well.

We’ve also added “Advanced” links to Search to clean up the detailed filters in search sections.

Detail Pages

We’ve used the same process here, consolidating buttons into menu items.

In a few cases — especially on the Ticket Detail page — we’ve relocated buttons from the body of the page to the top nav. For instance, you’ll see that’s where “Add / Charges on Ticket” now lives.

There are a few instances where an action may be one click further away but the benefit is having everything in one place, properly grouped making the interface more intuitive and easier to train new users on.

Customer List and Detail Pages

We’ve consolidated the Customer Modules to a single drop down on the Customer List page.

On the Customer Detail page, some consistent feedback we’ve received is that the auto-tiling of different sections (Invoices, Tickets, Communication Log) made consistently knowing where to look difficult. We’ve removed the auto-tiling so the order of sections is consistent based on frequency of use. We also added a “Jump To” section at the top.

Plus – we have some notes from the last couple weeks on other things we worked on..

We added a location column to the list of product serials
Bug Fix: Quickbooks desktop users should see better results in the address fields when importing their customers from quickbooks
Added customizable Appointment settings for Widget Flows
Bug Fix: POS new customer form now allows entry of phone numbers correctly
Updated the Recurring Invoices report with group-by-schedule with subtotals, and locations
We now use a Product’s sort_order by default on autocomplete results and Inventory page
The communication log will now have ticket comments and some of the adhoc emails
Bug Fix: Purchase Orders with due dates set will not spam your notifications anymore

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RepairShopr “Crash Course” on eTech Parts Integration

robert — Tue, 26 Apr 2016 03:22:00 +0000

Hey RepairShopr’s!

As you may have heard, RepairShopr recently partnered with eTech Parts to make ordering parts easier than ever!

Our integration enables “1-click re-ordering” (ok, it’s maybe a couple clicks…) so you can easily add your low stock inventory to a Purchase Order in RepairShopr then click a single button to populate your etechparts.com shopping cart.

We’re hosting a “Crash Course” webinar that will teach you all about what the eTech + RepairShopr integration does and how to use it yourself so you’ll be a PO whiz by the end of it.

What: RepairShopr + eTech Parts “Crash Course”

When: Thursday, Apr 28, 2016 11:00 AM – 12:00 PM PDT

Where: Click here to register

Looking for more info ahead of the webinar? Visit the RepairShopr Knowledge Base for full details.

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New Returns and RMA Tracking Center!

robert — Wed, 23 Dec 2015 22:01:00 +0000

Hi there,

We’ve been adding some major upgrades to existing RepairShopr modules over the last couple months and will be profiling these in the next couple weeks. One of these that we’re especially excited to announce is a major update to the RMA Tracking Center:

The major change here is that returns and RMA’s are now fully integrated into your inventory.

Did you receive a broken part on an order? Not a problem! You can now send that part back to the vendor and track the whole process in the new RMA Tracking Center. As you receive new information about the return from your vendor, you can easily update the status in RepairShopr so you know where the return is at all times. Once the part has been returned to you, you can complete the RMA and send the item back into your live inventory with a single click.

We’ve fully updated our article on the RMA Tracking Center here:

http://feedback.repairshopr.com/knowledgebase/articles/350213-rma-returns-tracking

Thanks also to everyone in the Forum community who contributed ideas and suggestions to this! And we’ll keep improving this over time too.

The RepairShopr Team

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RepairShopr Kabuto Integration!

robert — Wed, 18 Nov 2015 03:49:00 +0000

Our friends Ian, Max, and everyone over at RepairTech recently launched an awesome new product called Kabuto that has been creating a buzz around the tech community. We just finished a RepairShopr integration for Kabuto, so its definitely got our stamp of approval.

Kabuto acts as a mini-RMM geared toward techs who are looking to provide managed services to their residential clients. With Kabuto, you simply install a custom branded Windows application on your client’s machines, and specify certain triggers that will alert clients when issues occur and encourage them to get in touch with you for service. You can monitor client devices from a centralized dashboard to know when they are experiencing HD fragmentation, application crashes, issues with HD health and more. This allows you to forge stronger customer loyalty, keep clients up and running, and drive more business (and revenue) back to your shop.

RepairTech’s CEO, Ian Alexander, has this to say about Kabuto: “It’s built to be a lightweight, affordable, and modern take on the RMM. We worked with techs to understand the core components that they need for providing remote support, so we designed Kabuto to be a straightforward solution and just deliver on those core functionalities, without any superfluous features.”

The RepairTech team is busy slaving away on new features for Kabuto, so Managed Anti-Virus, a Metrics Dashboard for your shop, and a Patch Management solution is coming out soon. We’re eager to see some impressive growth in the product’s capabilities in the coming months. We know what they’ve done with RepairTech’s tools so have a lot of excitement around Kabuto and all it has to offer.

To learn more or sign up for a free trial, head over to kabuto.io

Also, they gave us a discount code to pass along! Contact RepairTech’s help center with the code: ’KabutoShopr’ to get 15% off the Kabuto Growth Plan!

If you have questions, get in touch with the guys over at RepairTech here: https://repairtech.zendesk.com/hc/en-us/requests/new. And as always, let us know what more you’d like to see!

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Feature Friday: Forwarding Leads

robert — Fri, 30 Oct 2015 15:09:00 +0000

Hi Everyone,

Welcome to another Feature Friday! Today we’re covering a little known feature for forwarding emails into the Leads system.

Have a great weekend!

The RepairShopr Team

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RepairShopr’s Domo Integration Is Live!

robert — Tue, 27 Oct 2015 22:04:00 +0000

Greetings Everyone!

We’re very pleased to announce that RepairShopr’s integration with Domo is now live!

With Domo we’ve added one of the most powerful data analytics and visualization platforms on the market. We’ve not only surfaced many new charts and reports for manager-level analysis, but with the Domo integration we can now quickly turn around new reporting, drill downs, and tweaks based on feedback from the community.

To allow you a quick glimpse of what Domo can do, we’ve turned this on for all Admin users and added a tab:

If this isn’t for you, you can quickly click there and turn off the tab:

But if you’d like to see what Domo offers you’ll be auto-opted into a free 2-week trial. You can add the members of your team and login:

And you’re set!

For a quick introduction to Domo, check out our video overview here:

Look forward to your feedback as always! Send your suggestions for what you’d like to see in Domo to help@repairshopr.com.

Thanks!

The RepairShopr Team

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Feature Friday Launch!

robert — Tue, 27 Oct 2015 20:39:00 +0000

Based on requests from the community we’ll be posting all in-app notifications here so you can read them later.

Hi Everyone!

Very excited to start an ongoing video series we’re calling RepairShopr “Feature Friday”!

We often get people saying: “There are so many great features in RepairShopr, but sometimes I don’t know that they’re there!”

Hopefully with these quick videos we’ll be able to surface more of the cool things we’re constantly adding. In most cases these will be existing features — but ones that you may not have discovered yet.

So let’s get started with our first one:

And if there’s something you love in RepairShopr that you think people would like to hear about, shoot us a message at help@repairshopr.com and we’ll add it to the list for a future Feature Friday episode.

Thanks!

The RepairShopr Team

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Creating a Great Animated Video: How We Did It

robert — Fri, 21 Aug 2015 15:47:00 +0000

We’re thrilled to release our new animated video!

And since we know video is such a powerful medium for reaching customers, we thought we’d share the process we went through in case other RepairShopr users are looking to do something similar.

First, we want to give a shout out to our stellar creative team— Keith Hitchcock of Hocus Focus Media
and Daniel Bales of Sharp Eye Animation.

The process began by us looking at dozens of explainer videos to get a sense of what we wanted to do. We looked at other sites similar to ours and we also did a lot of searches for different kinds of product videos. At first we discussed something live action, but in the end we felt that an animated video would work best for conveying the breadth of what RepairShopr offers.

That’s where Keith came in. Keith understands the power of video to attract new customers, simply explain complex ideas, and increase conversion rates. He was invaluable in the early stages of the video creation and acted as Writer & Creative Lead through the process. Keith led us through a pre-production process to develop messaging — by doing interviews with us to get us talking about RepairShopr — then progressed into script development.

While in that process, we were introduced to Daniel at Palo Alto, California-based Sharp Eye Animation by a friend at another software company. They had exactly what we needed to help bring our animated video to life. We chose them based on their portfolio and the fact that they include unlimited rounds of revisions.

We had the initial discovery phone call with the Sharp Eye team who explained their process to us. A few days later we had our first glimpse into the visuals of our video in the form of a storyboard — basically a sequence of illustrations depicting the general flow of the video (see below).

We shared our feedback and the Sharp Eye team quickly revised the storyboard until it was exactly what we were looking for. A couple of days later we received character samples to choose from that would then be used as our main character.

We requested a few small changes and once those were implemented, the voiceover was recorded. Sharp Eye offered us dozens of voiceover artists to choose from, as well as foreign language options – something we may revisit down the road.

After the voiceover was recorded, the Sharp Eye team put it all together and produced our animation section by section which they shared with us in a private YouTube channel. We emailed them our feedback, and they would send us an updated version the next day. Sharp Eye was extremely responsive, flexible, and professional.

Keith monitored the animation revision process through all of this, constantly making sure the video had the right look, feel, and messaging. Being able to bounce ideas back and forth between the RepairShopr team, Keith at Hocus Focus, and Daniel at Sharp Eye meant that we had great feedback for each revision which led to better and better quality every round.

As we neared the end, Keith found an audio track to help build the energy of the narrative. Sharp Eye then even provided us with a few variations of our video (at no additional cost) — different calls-to-action and music options — just in case we want to change things up ourselves in the future.

Overall it was a great process and we’re very proud of the result!

Thanks again to Keith and Daniel. And if you’d like to pursue your own video, definitely get in touch with them — can’t recommend their work enough!

Keith Hitchcock at Hocus Focus Media: www.hocusfocusmedia.com

Daniel Bales at Sharp Eye Animation at www.sharpeyeanimation.com

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RepairShopr Adds Sourcely Buyback Integration

robert — Thu, 04 Jun 2015 16:48:00 +0000

Sourcely Is Introducing a Whole New Way of Doing Business

We’re very happy to announce that we’ve been working with Nima, CEO at Sourcely, on a new RepairShopr integration to allow cell phone buybacks right from your website. This has great potential for adding a new revenue stream to your business, or increasing your existing buyback revenue.

Have You Heard of Recommerce?

Recommerce has generated $7 billion in profit in the United States alone. This will double in less than two years. That’s $14 billion a year in revenue from the buying and selling of used devices—smartphones, cell phones, phablets, tablets.

Sourcely is the Market Leader in the Buyback Repair Industry

Sourcely is the market leader in the buyback repair industry. Why? Because they offer our clients endless possibilities for revenue growth.

They’ll build you a buyback website that provides your customers with over 700 used device quotes. More customers visiting your website means more customers coming to your store to transact business. Imagine improving your overall profits by 10, 15, or even 20 percent. They can make it happen.

Plus, they’ll buy the devices your repair shop can’t use for parts or resale—and they’ll pay you for them within 72 hours.

How Big Is Your Online Presence?

Sourcely can also help attract more customers to your website and elevate your online profile.

70 percent of conversions happen within 5 hours of a mobile search. The surprising thing? Very few repair shops target 5 miles or less in their marketing. This means customers are searching for your services and products – but they’re not finding your store.

Sourcely’s lead generation services make it easy for customers to find you when they need to. They’ll ensure your website rises to the top in major search engines and online indexes. They’ll help you determine your own buyback pricing, promotions, and website design. They’ll optimize your content, and partner with you to improve your social media performance. Some of their most successful clients will see more than $16,800 in profit from these services alone.

With the RepairShopr integration, your Device Widget will show two options for your customers: Start Repair and Sell Device. Choosing the first takes you to the device check in and the second will go to your new Sourcely landing page. Read our full article for details.

We’re very excited to welcome Sourcely to the RepairShopr community!

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