July 12th is Net Neutrality day. As you probably know, the United States FCC wants to give big cable companies control over what we see and do online. If they get their way, they’ll allow widespread throttling, blocking, censorship, and extra fees across US-based websites.

This means that websites – like RepairShopr and more importantly, your own business website – could be censored, slowed down, or forced to charge extra fees.

To join the fight for Net Neutrality (like we did!) or learn more about the issue, visit this website:
https://www.battleforthenet.com/july12/

– The RepairShopr team

The post July 12th is Net Neutrality Day appeared first on Computer Repair Shop Software – CRM & Invoice System.

Today’s feature covers a recent update to RepairShopr’s mobile apps that we’re pretty excited to share

RepairShopr’s iOS and Android apps now have the same Search power as RepairShopr web!

Universal Search, better known as “Search All The Things,” is now available on the latest versions of RepairShopr’s iOS and Android apps. This means you can quickly access critical information from Customers, Tickets, Invoices, or Products while working on-the-go and in the field.

Using Search All The Things on the mobile apps works just like RepairShopr web:

1) Tap the Search field at the top of the app and enter a word or partial word to locate all references to it within the app.
2) Search results will show any match within a particular Customer, Ticket, Invoice, or Product.
3) Tap the result in the list to view it in detail.

If you’ve already downloaded RepairShopr’s app on your iPhone or Android phone, make sure you’ve updated to the most recent version in order to use Universal Search. If you haven’t tried RepairShopr’s apps yet, now’s the time!

Click here to download RepairShopr for iPhone.

Click here to download RepairShopr for Android.

Happy Searching!

– The RepairShopr team

The post Feature Friday – Search All The Things, now on Mobile! appeared first on Computer Repair Shop Software – CRM & Invoice System.

We’re excited to introduce the RepairShopr + Kabuto “Magic Link” integration

Lately, lots of RepairShoprs have been saying how much they like the Kabuto and TechSuite products from RepairTech. With that in mind, we worked with the RepairTech team to build even cooler functionality between RepairShopr and Kabuto.

This integration update maps your Kabuto Customers and Alerts into RepairShopr Customers and Tickets, allowing you to get more done in fewer steps.

With this integration, you’ll be able to easily install Kabuto on Customer Devices, map them into RepairShopr, and watch the dollars come in every month!

What the Integration Does

• Map Kabuto “Customers” to RepairShopr “Customers”
• Feeds error reports into RepairShopr for one-click Ticket creation
• Automatically creates Assets from monitored computers
• Continually updates assets with machine names, serial numbers, etc
• Generates uniques links for each Customer to install Kabuto, which we’re calling the “Magic Link”

The “Magic Link”

Now, you might be thinking: ‘Mapping Kabuto Customers to RepairShopr will save a lot of time, but I need to get more customers using Kabuto!’ Don’t worry! We built a special feature of the integration to include a one click method of sending your customers a Kabuto Installer URL, which we’re calling the Kabuto “Magic Link.”

That means that you can send all of your customers a unique Kabuto Installer link with just a couple clicks in RepairShopr.

We did this using RepairShopr’s Marketr module. When you’re ready to invite your customers to install Kabuto, follow these steps.

1. Go to Marketr in your RepairShopr account.
2. Click “Enable” under the Kabuto “Magic Link” email template.

This will trigger a one-time email to each of your existing customers. The email will include a unique Kabuto Installer link that is automatically generated for each Customer, so you’re able to track who installed the program from within your Kabuto dashboard.

If the Customer exists in RepairShopr but not Kabuto, they can click the link and that Customer will be instantly (and magically) imported from RepairShopr into Kabuto. The Customer will be under the correct Customer with all their info attached and also mapped to the right Customer in RepairShopr.

If the Customer already exists in Kabuto, they’ll be matched up properly and get the right Kabuto “Magic Link” as expected.

This feature will help you jump-start monthly managed service contracts so you can start generating (more) recurring revenue.

Learn More and See a Full Setup WalkthroughThis integration requires a few steps to implement, so we’ve made a guide for you that walks you through the whole process. Click here for the Setup Guide.

For tips on how to re-sell Kabuto so you can generate recurring monthly revenue, click here.

Have questions? Shoot us a message at help@repairshopr.com.
– The RepairShopr team

The post Introducing the RepairShopr + Kabuto Magic Link appeared first on Computer Repair Shop Software – CRM & Invoice System.

We’ve been quietly working away at our iOS and Android apps and wanted to share latest updates with you.

1. Customers: Customer detail screen now links to that customer’s existing Tickets and Invoices, just like the web app. Yay!

   

2. Web View link: You can tap a button in Customers to view Customer detail on the mobile-optimized web app, so you can see more info about a customer than is available in the app.
   
3. Tickets: added some new buttons to the Ticket workflow.
4. Billing: Square got upgraded to support more countries, should work in all the ones that square supports. give it a shot
5. Custom Fields: more custom field support – like required fields on tickets – now it lets you fill them and make a ticket
6. Login: streamlined login. Login screens now auto-focus to the password after entering your email and will login once password has been entered.
7. Feature Parity: we reached Feature parity between the iOS and Android apps – woohoo! – which means you should have the same app experience regardless of which phone you’re using. Sometimes we fix a bug on one platform before the other, but in general, we’ve been keeping up parity.
8. Required Fields: required fields now include an asterisk next to them to make it a little easier for you to spot – and if you had required fields that we didn’t show in the mobile app that made it impossible to work around – we’ve fixed that!
9. Bug fixes: slaying bugs left and right

Download our iOS app here and our Android app here if you haven’t already. If you have questions or feedback, drop us a line at help@repairshopr.com.

- The RepairShopr team

The post Feature Friday – iOS and Android Update appeared first on Computer Repair Shop Software – CRM & Invoice System.

On the latest Taco Tuesday, Troy sits down with Kyle, founder of the uber popular iFixit and long-time RepairShopr friend. Listen in to hear Kyle talk about everything from the latest news in the repair industry to the killer tacos they have in CA Note that we recorded this a couple weeks ago, so any mention of dates are a little old.

Taco Tuesday is new and we want to hear how we’re doing! If there are topics we should cover, guests we should have, etc. let us know by sending a note to help@repairshopr.com.

Until next time,

RepairShopr team

The post Taco Tuesday with Kyle from iFixit appeared first on Computer Repair Shop Software – CRM & Invoice System.

Today we’re covering Batch Invoicing.

Every month, you’re opening, editing, and resolving tons of Tickets. You might not want to Invoice a customer every time you add a new item to their ticket(s) if you know more work is coming. That means you’ll probably have Pending Ticket Charges open at any given time.

You can see a summary of your Pending Ticket Charges on your RepairShopr account dashboard.

Pending Ticket Charges on your RepairShopr account dashboard

Today’s Feature Friday is about Batch Invoicing. This feature lets you create one Invoice for a customer that includes all outstanding charges you haven’t invoiced them for yet. You can do this manually on a regular basis, or watch the Feature Friday video to learn how you can do it automatically. (Automatic FTW).

How are you using Batch Invoicing? Let us know

– RepairShopr team

The post Feature Friday – Batch Invoicing appeared first on Computer Repair Shop Software – CRM & Invoice System.

Say you’re with a customer and need to print an estimate or receipt quickly. Wouldn’t it be nice if this could just happen automagically? No clicking Print or selecting which printer you need…just fully automated printing.

We’ve offered this through Google Cloud Print for a few years, but it can take awhile (several seconds or even minutes) for the job to get ready and actually print.

We wanted automatic printing to be faster and easier, so we built AutoPrintr. With AutoPrintr, you can control which documents get sent to specific printers for ultimate convenience, so receipts can go to the printer near your POS while large Ticket PDFs print in your backoffice. 

Learn more about what AutoPrintr does and how it works in the Feature Friday video below, or to get started, select AutoPrintr from the App Center in your RepairShopr account. 

The post Feature Friday – AutoPrintr appeared first on Computer Repair Shop Software – CRM & Invoice System.

On the latest Taco Tuesday, Troy sits down with Jessa, founder of iPad Rehab AKA “Micro Soldering Mom” AKA “MommyFixIt.” 

You might have caught their chat when Jessa streamed it live last week on YouTube. If not, here it is in all its (unedited) glory! Yes, there are some curse words in this one. Yes, it might be considered NSFW. Yes, we love Jessa being Jessa

Here are key markers in case you want to skip around:

Chit chat and taco reveal – 1:00

How Jessa and some of her co-workers got started – 4:30

Porta potties and cell phones do not mix – 6:52

iPad Rehab feature requests for RepairShopr – let us know if you agree! – 10:44

Live Q&A from streaming on YouTube Live – 13:17

Learn about how RepairShopr localizes the product for different countries – 13:34

“Micro Soldering Mom”: How Jessa was put on the map and found RepairShopr – 17:58

How Jessa got into Micro Soldering – 21:05

Does the rice trick for water damaged phones work? Jessa explains. – 25:23

Jessa’s business today – 29:25

Jessa and Troy share what’s next for each of them – 30:06

Taco Tuesday is new and we want to hear how we’re doing! If there are topics we should cover, guests we should have, etc. let us know by sending a note to help@repairshopr.com.

Until next time,

RepairShopr team

The post Taco Tuesday with Jessa from iPad Rehab appeared first on Computer Repair Shop Software – CRM & Invoice System.

Let’s talk Leads Module. 

Hopefully you have dozens or hundreds of Leads to manage at any one time. It’s a good problem to have, but it can get a little unruly. 

We’ve recently made some improvements to the Leads Module that should make managing potential customers and jobs easier, so today we’re going to take you through those update.

1) Bulk Editing: apply bulk edits to all Leads with a just couple clicks to organize quickly

2) Spam: blacklist email addresses to prevent Spam email from getting into your inbox and bothering you

3) Threaded Emails: historically when you received a new Lead and then replied to that customer, it also created a new Lead. Now the response is just added to the email thread. TL;DR: email away from the Leads module.

The post Feature Friday – Leads Module Improvements appeared first on Computer Repair Shop Software – CRM & Invoice System.

On this week’s Taco Tuesday, Troy chats with Michael Oberdick, founder of iOulet. In our latest Taco Tuesday, Michael shares how his life-long obsession with tinkering lead him to starting iOutlet in 2013. 

iOutlet has grown substantially since then. Listen in to learn about how building relationships, bulk purchasing and exploring new revenue streams has helped iOutlet get to where it is today.

Here are key markers in case you want to skip around:

Michael’s intro: 00:35

Taco reveal!: 00:54

How life-long tinkering lead Michael to start iOutlet: 1:45

Bulk Volume – iOutlet numbers: 1:58

Bulk Volume – tips for buying bulk inventory: 5:21

How building relationships can change your business: 6:56

Alt revenue streames – Mail-in Repair and E-comm: 9:30

How iOutlet integrates e-comm with RepairShopr: 11:00

Troy and Michael chat about our new-ish Refurb module: 15:32

Taco Tuesday is new and we want to hear how we’re doing! If there are topics we should cover, guests we should have, etc. let us know by sending a note to help@repairshopr.com.

Until next time,

RepairShopr team

The post Taco Tuesday with Michael Oberdick from iOutlet appeared first on Computer Repair Shop Software – CRM & Invoice System.