Today we’re sharing an important tip that can help you spiff up your invoices and make them more legible for your team & customers.

We hear quite often that people want their line items to look good and be readable for their clients, and they wonder how to achieve this in RepairShopr.

If you head to the admin page and ‘Ticket Preferences’ -> ‘Additional Settings’, you’ll find two fields: Customized Text for Ticket Timer Charges and Customized Text for Ticket Charges. Using these fields, you can customize your line item text and make the information more readable and useful.

Check out our latest video for a helpful mini-tutorial on how to do this:

For additional info, refer to our Knowledge Base article: https://feedback.repairshopr.com/knowledgebase/articles/1851781-tickets#Ticket_Settings

– The RepairShopr Team

The post Mini-Tutorial – Standardize Line Item Descriptions for Ticket Timer Charges appeared first on Computer Repair Shop Software – CRM & Invoice System.

We fixed an issue where the blocks of hours in the bookings module would change in duration incorrectly while toggling the setting for business hours.

We fixed an issue where the Estimate Disclaimer Template was incorrectly referencing Ticket Disclaimers.

The post August 28th, 2020 Release Notes appeared first on Computer Repair Shop Software – CRM & Invoice System.

We’ve gotten feedback from users who have been spending a lot of time reviewing the tickets from their staff, as they’d occasionally find tickets with uncharged time on them.

We’ve now added a new Admin Settings toggle to help with this. When enabled, any time a ticket is marked as resolved, your technicians will see a warning asking them if they’d first like to charge the remaining uncharged time on the ticket before proceeding. This should significantly reduce lost revenue due to paperwork errors like these ones.

To learn more about Ticket Charges within RepairShopr, visit our Ticket Settings Knowledge Base Article.

We hope this update helps save you time in your day-to-day workflow, and look forward to bringing you more updates soon!

– The RepairShopr Team

The post Feature Release – Warn When Marking A Ticket As Resolved With Uncharged Time appeared first on Computer Repair Shop Software – CRM & Invoice System.

The post August 24th, 2020 Release Notes appeared first on Computer Repair Shop Software – CRM & Invoice System.

Bug Fix: We fixed an issue with payments not properly syncing to QB when an existing payment not associated with an invoice is then applied to an invoice.

Bug Fix: We fixed an issue when adding an Issue Detail step to a custom widget and viewing Ticket Types it would show data for all ticket types rather than the one you are working with.

The post August 21st, 2020 Release Notes appeared first on Computer Repair Shop Software – CRM & Invoice System.

This program – a part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act – promises $350 Billion to small businesses affected by the Coronavirus Pandemic. An application form is already live on the U.S. Treasury website.

Eligible businesses can apply for loans of up to $10 Million. If small businesses maintain payroll through the crisis, some of the money borrowed through the newly created Paycheck Protection Program can be forgiven. The goal is to help small businesses and owners maintain themselves through the current climate of economic uncertainty and turmoil.

Many banks have reported delays in launching their application process but some are already up and running.

Here is a fact sheet published by the U.S. Chamber of Commerce: https://www.uschamber.com/sites/default/files/023595_comm_corona_virus_smallbiz_loan_final.pdf

SBA PPP Details (this site includes a sample application form):
https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program-ppp

– The RepairShopr Team

The post Info About the Small Business Administration Paycheck Protection Program appeared first on Computer Repair Shop Software – CRM & Invoice System.

What does this mean for your repair business?

Depending on your circumstance and the characteristics of your business, you may be eligible to access economic relief from the new legislation.

Here are some helpful links to more comprehensive guides that can help you fully understand the programs and initiatives, and help you determine your eligibility:

U.S. Chamber of Commerce Guide to CARES Act: (this source is being updated regularly to reflect new developments):
https://www.uschamber.com/co/start/strategy/cares-act-small-business-guide

U.S. Senate Committee on Small Business & Entrepreneurship Guide to CARES Act:
https://www.sbc.senate.gov/public/index.cfm/guide-to-the-cares-act

Here is a quick overview of the new programs & initiatives outlined in the legislation:

Paycheck Protection Program (PPP) Loans
Cash-flow assistance through 100 percent federally guaranteed loans to employers who maintain their payroll during this emergency. If employers maintain their payroll, the loans would be forgiven, which would help workers remain employed, as well as help affected small businesses and our economy snap-back quicker after the crisis.

Small Business Debt Relief Program
This program will provide immediate relief to small businesses with non-disaster SBA loans, in particular 7(a), 504, and microloans. Under it, SBA will cover all loan payments on these SBA loans, including principal, interest, and fees, for six months.

Economic Injury Disaster Loans & Emergency Economic Injury Grants
These grants provide an emergency advance of up to $10,000 to small businesses and private non-profits harmed by COVID-19 within three days of applying for an SBA Economic Injury Disaster Loan (EIDL).

Small Business Tax Provisions
This provision would provide a refundable payroll tax credit for 50 percent of wages paid by eligible employers to certain employees during the COVID-19 crisis.

Counseling & Training
If you, like many small business owners, need a business counselor to help guide you through this uncertain time, you can turn to your local Small Business Development Center (SBDC), Women’s Business Center (WBC), or SCORE mentorship chapter. These resource partners, and the associations that represent them, will receive additional funds to expand their reach and better support small business owners with counseling and up-to-date information regarding COVID-19.

Click here for the full text of the CARES Act:
https://sbecouncil.org/wp-content/uploads/2020/03/FINAL-FINAL-CARES-ACT.pdf

The post How the CARES Act Can Help Your Repair Business appeared first on Computer Repair Shop Software – CRM & Invoice System.

The health and success of your business is our top priority. In light of the way coronavirus (COVID-19) is rapidly affecting the way people work and live, we want to share the actions our team is taking to help your business handle the changing demands of your clients.

Our staff is safe and hard at work to ensure we roll out new features designed to help you cope with the quickly changing circumstances relating to COVID-19. Our team is already fully remote, so you should expect zero disruption to your services.

We’re currently gathering feedback from RepairShopr users in order to understand what features can make the biggest impact in helping you manage your business as this situation develops from day-to-day.

Stay healthy, stay positive, and stay tuned for more updates from us.

– The RepairShopr Team

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We’ve got some great new updates for you for Tickets, Mailboxes, and more. Read on to see what’s new.

The post Feature Friday – Ticket Splitting, Subject for Ticket Comment Emails and More appeared first on Computer Repair Shop Software – CRM & Invoice System.

This Feature Friday is a bit of a follow up to last week’s Worksheets update.

The post Feature Friday – Ad Hoc Worksheets appeared first on Computer Repair Shop Software – CRM & Invoice System.