Now, technicians can subscribe other technicians to their tickets, simplifying the ticketing notification process even further.  

When subscribed to a ticket, a technician will receive alerts just as if they were the main technician on the ticket.  

To see this new update in action, check out our feature video.

For more information, please visit our Knowledge Base.

– The RepairShopr Team

The post Product Enhancement: Subscribe Another Technician To A Ticket appeared first on Computer Repair Shop Software – CRM & Invoice System.

• We released Customize Tab Order Per User

Issues Resolved

Integrations

• Resolved an issue where AutoPrinter would not auto-print Invoices

Invoices

• Resolved an issue where, in certain circumstances, deleting an item from a multi-page invoice would not update the display as expected

Tickets

• Resolved an issue where, in certain circumstances, deleting an item from a multi-page invoice would not update the display as expected

• Resolved an issue where recurring tickets were not running if a worksheet was attached

• Resolved an issue in the Tickets tab where the Ticket list would show the issue “Type” dropdown as the “issue” instead of the “type”

• Resolved an issue where certain conditions would cause the ticket comments “Restore previously entered information” would not display as expected.

• Resolved an issue in ticket comments, where pasting text would not move the cursor to the end of the pasted item.

The post July 6 – 31 2022 RepairShopr Release Notes appeared first on Computer Repair Shop Software – CRM & Invoice System.

For more information, please visit our Knowledge Base.

– The RepairShopr Team

The post Product Enhancement: Customize Tab Order Per User appeared first on Computer Repair Shop Software – CRM & Invoice System.

• We released Add Time on Behalf of Another Technician
• You can now view Customer Names on ticket comments

Issues Resolved

Invoices

• Resolved an issue that caused some invoice line items to not display in their expected order

Reporting

• Resolved an issue where setting a scheduled report run date would not save the date as expected 

The post July 1- 15 2022 RepairShopr Release Notes appeared first on Computer Repair Shop Software – CRM & Invoice System.

Integrations

• Resolved an issue where an unexpected login prompt would occur when trying to make a payment through Authorize.net on the Customer Portal

Invoices

• Resolved an issue that caused some invoice line items to not display in their expected order

Tickets

• Resolved an issue where the ticket due date was not being saed as expected, due to Daylight Saving Time
• Resolved an issue where the ticket communication log details would not display as expected
• Resolved an issue where “Mark Resolved & Charge for Uncharged Time” as not functioning as expected

The post June 2022 RepairShopr Release Notes appeared first on Computer Repair Shop Software – CRM & Invoice System.

When a new ticket comment arrives, it will clearly denote who the comment originated from, which is particularly useful for knowing who responded when multiple users are included on the same ticket.

This feature is now enabled on your account, so you can begin enjoying this enhancement today!

Check out our feature video for more details.

– The RepairShopr Team

The post Product Enhancement: Show Customer Name on Ticket Comments appeared first on Computer Repair Shop Software – CRM & Invoice System.

Customer Portal:

• Resolved an issue that caused invoices with a serialized item could be paid, despite not having a serial number linked in the invoice

Contracts

• Resolved an issue where “Projected Value” was being calculated incorrectly

Inventory:

• Resolved an issue where during a refund process, selecting “Add to existing RMA”, did not actually add the product to the existing RMA, but rather, started a new RMA

Invoices

• Resolved an issue where editing a particular invoice would sometimes display a ‘404 error’ message
• Resolved an issue where a recurring invoice, without a selected payment processor (but a saved credit card was stored) would automatically fail the attempt to bill, causing a failed billing error
• Resolved an issue using the “Pay Now” button from an Invoice screen, where the payment types would not display as expected

Purchase Order:

• Resolved an issue where the “Order Date” would show differently during PO view, versus what was selected during the Purchase Order entry

Ticket Automations

• Resolved an issue where creating a new ticket, and then creating a Ticket Automation, the new Ticket Automation would not run as expected, based on the set schedule.

Tickets

• Resolved an issue with Custom Ticket Fields not saving changes as expected
• Resolved an issue where certain conditions would cause Appointment emails to continue to send after the Appointment Date
• Resolved an issue to prevent “negative time” when editing a time entry (validation added: end time cannot be before start time)

The post May 2022 RepairShopr Release Notes appeared first on Computer Repair Shop Software – CRM & Invoice System.

The new capability allows MSP owners and billing admins to add missed time on tickets as part of their regular approve and post process. The feature requires a new security permission to control access to designated users.

Take a look at this new feature update by viewing our product enhancement video:

To learn more about this feature update, please visit our knowledge base article.

– The RepairShopr Team

The post Product Enhancement: Add Time on Behalf of a Technician appeared first on Computer Repair Shop Software – CRM & Invoice System.

If your company has Xero integration enabled, you must turn on Account Multi-Factor Authentication within RepairShopr before the deadline of July 17, 2022

Upcoming Changes:

• Xero will require MFA enabled on all Accounts (not just user accounts) on July 17, 2022
• Accounts with Xero integration enabled
  • with MFA disabled – need to enable global MFA before the deadline
  • with MFA disabled – after the July 17, 2022 deadline will have MFA Automatically enabled
  • with MFA enabled – no action is required
• Accounts without Xero integration – no action is required

You can find documentation on how to set up MFA on our knowledge base.

We will continue to communicate this requirement and deadline through email and in-app notifications.

If you have any additional questions or concerns regarding this update, please contact RepairShopr Technical Support.

The post Xero Integration To Require Multi-Factor Authentication appeared first on Computer Repair Shop Software – CRM & Invoice System.